We had some snafus with delivery, not the fault of Bon Pergola. What I didn't expect was for BP to step up to the plate and at their own expense make sure the delivery happened. Above and beyond a traditional customer service experience, made me feel better about the purchase before it even arrived.
Eventually, all components of our 13x13 arrived in excellent shape and well packaged. Opening things up, you can really appreciate the thickness of the aluminum and coating....this isn't your Costco pergola. Me and my wife set it up over a couple of evenings, clear instructions. Tip - don't tighten any of the 4 cross member posts until all are connected to make the final fit easier.
Looks outstanding, solid, runs smoothly. This thing is heavy and although we get some stiff breezes off the lake it really is rock solid.
It is a big purchase to make online, sight unseen, but we are certainly glad we did. Trust the pics and reviews....will use BP again without hesitation.
I couldn’t be happier with my experience with Bon Pergola from start to finish. Even though I initially placed the wrong order, the team was incredibly helpful in correcting the issue without any hassle. They were always responsive to my questions and concerns, ensuring that I felt supported throughout the process. The pergola was also very easy to install, making the entire experience smooth and stress-free. Highly recommend!
The Bon Pergola 10'x10' pergola has been the perfect finishing touch to our completely re-landscaped yard. The quality and craftsmanship are outstanding, and it blends seamlessly with the new design. Assembly was a breeze, and the pergola adds both style and functionality, creating a beautiful shaded area where we can relax and enjoy our transformed outdoor space. It’s truly enhanced the overall look and feel of our yard. Highly recommend!
We absolutely LOVE our pergola. It's hard to express how happy we are with the decision to add it to begin with but more importantly that we chose Bon Pergola. I did months of research between the varying options on the market. Bon Pergola seemed to be the best investment from a "bang for the buck" stand point...and it has not disappointed. The products arrived when expected and immediately you can tell this a high quality manufacturer simply based on the quality in which it is packaged in the factory. I do not believe it would be possible for one of the more expensive options to be better made...this is the way to go.
As well, the service at BP has exceeded all expectations. They were excellent in communicating from before the purchase through the completion of the project. The only recommendation I would make is utilizing them more. They have a number you can call with questions regarding installation...if you have a question, call and they will help. I also recommend having a MINIMUM of 3 people for installation...preferably 4. While 3 is doable...having 4 would cut down SIGNIFICANTLY as 2 can be working to build while the other two are unpacking and moving the pieces. As mentioned...the packaging is incredible to make sure it arrives safely...however, that means unpacking takes time. Help yourself by having the extra hands.
When all is said and done...if you are remotely considering purchasing one...I HIGHLY recommend pulling the trigger and doing so with Bon Pergola. You will not be disappointed.
Our pergola has been a game-changer!
We purchased the 13x19 Villa motorized. It arrived quickly, well packed and protected. I called several times with questions and the team was so helpful and generous! Living near the beach with no shade on our property, the decision to install this pergola extended our living and dining to outdoors, seamlessly. We had it hardwired to provide even more ease. LOVE IT!! Hope to add some accessories in the near future as the sun sets right in our view and we often can get a surprise shower. Would love a shade and a sensor! Thanks Bon Pergola for a quality product!
Overall, the experience was less good and more bad. Customer service is great, product is not worth the price tag. The product materials are good, but installation is very tough even for professionals. The motor shades are useless and even with perfect leveling, they don't work. The electricals for motorized louvers and wiring is not internal and is prone to damage with louvers. Everything should have been prewired for louveres, shades, and heating. I will not recommend to order for this price.
Hi Romin, Thanks for the call. Understand your situation, no matter what rating we would get by the end of the day, we are going to make sure that screen will work for you! 8/20/24 update: Called and reach to customer, but not able to talk to the installer to fix the issue until later date. Apparently, the screen issue is leading factor. Hope we can help.
Sales team was great and the shade we ordered came in and was easy to hang. Customer service is top notch!
Wind/sun shades are great quality & easy to install. They work great at blocking the sun and/or wind.
We love our new pergola with automatic louvers & sun/wind screens! From the ease of ordering to the on-time delivery & the clear/simple directions for set up, we have been delighted with our pergola. It has transformed our patio into an all-season space we can enjoy anytime.
Good quality product and fair prices. You can get it at 9 ft hight, which was very important to me and other companies didn’t offer this option
We are very happy with our 13'x13' Villa Pergola. I've had a lot of questions through the process and the salespeople and owner have been very kind, helpful, and responsive. I'd definitely buy from them again.
Best on market, haven’t seen others offering extended posts for DIY project
It was tedious but we got it done. Ours was complicated because we had to modify the height. By the folks and Bon gave us great advice and guidance.
Excellent product and great customer support
Quick and well packaged delivery, fairly easy directions , materials seem solid.
Quick and well packaged delivery, fairly easy directions , materials seem solid.
Great product. The louvers work well with the motors. Very sturdy pergola. I only needed help with the framework. I was able to put in all the louvers and nuts and bolts. It was fairly easy to put together.
Worth the Money, Time, and Effort. The construction quality is fantastic. The pictographic instructions aren’t awful, but the phone support makes up for any lapses. For the most part I built this myself so it took longer than advertised. Needed help with the cross members, otherwise it was easy going. The alignment, fit and finish are excellent. This is a moderately expensive unit but worth it all in my mind.
The shade coverage provided by the pergola and screen is fantastic! And one picture from inside the patio looking out to the backyard. We love what this product has done for the functionality of our outdoor living space.
We installed our pergola a month ago and we love it! The shipment was delayed maybe for a couple of weeks as one of the items we ordered was out of stock, but it was worthy. The delivery was by a separate company, and just have to be home for the delivery. It’s heavy so you will need at least two people to receive the shipment. We hired someone for the installation, they were two and it took them almost 6 hours. Since the installation we have had heavy rains and winds and haven’t had any issues with leaks or damage. The material is solid and the pergola is absolutely beautiful.
There was a slight mixup in the shipping which took longer than expected but, when I email the company for info on the delivery update they got back to me right away to explain the issue. Also the 2 screen channels I ordered had a slight difference to them so we had to make a slight modification on one of them to be able to finish the install. Otherwise the shipment was packed extremely well with absolutely no damage, and I really love the pergola and its quality. I would highly recommend it.
There was a slight mixup in the shipping which took longer than expected but, when I email the company for info on the delivery update they got back to me right away to explain the issue. Also the 2 screen channels I ordered had a slight difference to them so we had to make a slight modification on one of them to be able to finish the install. Otherwise the shipment was packed extremely well with absolutely no damage, and I really love the pergola and its quality. I would highly recommend it.
I have a west facing patio that is useless in the summer sun because it is so hot. I wanted some shade control but I also wanted some rain protection since I live in the pacific northwest and we get a lot of rain. I had a Struxure PNW come out and give me a quote and they quoted over $75k for louvered pergola.That was much more than I was looking to pay. I saw the option at Costco but it was cheaper and wouldn't attach to the side of my house or look like a permanent structure. The 13x19' wall mounted Villa Pergola with shades was the answer to my problem. It was only a fraction of the cost of the quote that I got. It attached to the side of my house and it looked professional and permanent. It was shipped in a very short time and I installed it on my own easily. I did have my son help me lift a few heavy parts. I love it! Our patio went from being useful about 1-2 months a year to being a great outdoor space nearly 12 months a year.
