Jack and the team at Bon Pergola were extremely helpful and attentive in answering all of our questions about our pergola before and after purchasing. The pergola is extremely high quality, sturdy, and the adjustable louvers are a fantastic addition to our patio - keeping us dry when it rains and allowing as much or as little sun as we want. We also purchased the weatherproof shade which was a must-have addition.
Thank you Jonathan! It's been great to work with you!
Let us know if you need any help.
Our new pergola was installed yesterday...we are already enjoying the coolness that it brings to our yard and our home. Our contractor installed easily in one day. I recommend Bon Pergola for quality product and service.
My husband and I were very pleased with the quality of the Bon Pergola. We purchased the 10 x 13 model with extended legs and assembled it ourselves. It’s a great addition to our outdoor space. Our only criticism is the installation instructions need to be fine tuned. If you are installing yourself, be sure to watch the quick video found online first.
Thank you Polli!
We have done a big change on the instruction to make it MUCH CLEAR and BETTER. They are on our website now. PLUS our video should also be another big help. Thank you very much for this feedback. We are always here to help!
Wonderful experience and such quality products! It was exactly what we were looking for
Having a roof is great, but weather problem are often the main thing. Having a pergola build frees up the space we have on the roof top!
Everything is working perfectly
We purchased a 13x19 wall mounted white aluminum pergola from bon pergola. Bon pergola was responsive to all of our questions throughout the process of understanding the product and getting it shipped out. We ended up hiring local handymen with experience with pergolas to put it up. It took them two partial days to finish. We ordered the extended legs to get extra height and also to clear our windows as well as four pull-down manual shades to make a mostly enclosed space. The motorized louvers work well and the light looks great. Highly recommended.
I give BON Pergola a five-star rating for 3 reasons: first the design and the materials are very impressive and strong. The end result after the pergola was installed is of high quality and elegant. Second, the installation is also straightforward and easy to follow. We installed the pergola ourselves, though it took us a while to complete the installation because we needed to customize it to fit into my space. My space is 11ft x 13ft and I bought a 13ft x13ft; customization was a little complicated, but we were able to do it.. Third and perhaps the most important thing about BON pergola is that the personnel are very patient and respectful. From day one until the pergola was delivered and completed they have been very great and outstanding in their customer service. They answered promptly my questions and give advices on how to go about my project. They even send schematics on how to do the project, which I really appreciate. Big thanks especially to Fred and Jack. You really did an awesome job Sirs!
We purchased the 13 x 19 Double Bay Pergola, shipping was fast to the Midwest, and easy to unload and place in garage. Jack, at Bon Pergola answered all my questions and was great to work with. My wife and I Love the Pergola! The lights are great and movable louvers operate smoothly. I recommend this pergola and think the pricing is reasonable for the quality. All our neighbors comment how they love it, and wished they would have went this route instead of wood.
I was searching for months for the perfect pergola for my patio. I found Bon Pergola and was impressed by the options they offered, their warranty and the snow and weather loads their pergolas are able to withstand. The pergola arrived very well packaged. I assembled the pergola with the help of a friend over the span of a weekend. My one negative comment is that the directions are not very clear and skip over how a couple of pieces are assembled. I recommend watching the assembly video on their website and reading through the directions several times before beginning. But other than that, assembly was easy. I've had the pergola for a few weeks now, and it has already endured heavy downpours, hail and high winds without any damage. I am very impressed with the pergola and Bon Pergola's customer service has been fantastic.
I searched for over a year to find the perfect back porch solution at a affordable price. My Bon Pergola is amazing. My neighbors are in awe of it. Everyone who sees it thinks I'm a experienced carpenter and contractor. It went together quickly and easily. I need to finish a few things to tie ot all together, but it was usable the day after it arrived. I'll update the pics in a few weeks. I included I before pic.
I’ve had two Villa pergolas for over a year now. Assembly on the first one was a bit of a challenge (took all day), but we got the hang of it. The second one was up in 3 hours. Jeff was very responsive by email when we were stuck. Recently, I had an issue with the controller, and he and Jack were still very quick to respond and helpful, even though it had been a year since I ordered.
We also ordered the manual retractable shades and love them. All components for the pergola and the shades are very well made and solid. Everything came securely packed. Only one piece was damaged (bent bracket) and they shipped out a replacement right away. I would absolutely recommend the pergola and shade - great value for quality and excellent customer service.
I love the pergola. It’s made of good quality material and it’s affordable. The downside is the instructions could be a little clearer and some steps are skipped. I installed a side shade and the 2 instruction manuals don’t match up. The good thing is the customer support at Bon Pergola is excellent.
The design is great and we like it very much, we have recommended to many of our friends. But we can't find Bon installation partners in north California, if Bon do have, please let us know.
Bon Pergola is the best. They are responsive and provide a quality product that is reasonably priced! The pergola was well received at the Puyallup Spring Fair!!
The price is fantastic. I had gotten a bid for a similar product of the same size and options with a local sunshade company and the bid was over $50k. So getting Bon Pergola for under $10k was almost unbelievable. Easy to assemble, works perfectly. Over the phone and email customer support was excellent and very responsive.
Their customer service is extremely professional and helpful. We had some questions about the sizing/fit before we placed the order. Jack and Jeff are always very patient and responded to us quickly. The pergola is easy to install, very solid and has a modern look. We have received lots of compliments from our friends and our landscaping company. The pergola is high quality and rain proof. It comes with LED lights on 4 main beams of the roof which are super convenient at night. We are very happy with this purchase!
My little fun project. I am handy but I am not young anymore. Thought of this as a cool idea to put everything up myself. End up putting the concrete floor, pergola, screens, and some touch up myself. Totally cool product. Great product to share with. They even had a video call with me to go over some steps that I couldn't get it straighten out. Professional Customer Service team. I will recommend you guys to my neighbors for sure!
Great experience! Not only is the product great, their customer service is fantastic which results in a well rounded end to end experience. The pergola itself is great looking, provides excellent light at night, it's motorized and very quiet. I've looked at various pergolas before buying this one and they were all too short for our space and they didn't have any built in light. This pergola is extremely complete and adds versatility to any space. I've received numerous compliments on the pergola and it turned our patio in a more usable space. Highly recommend not only the product, but the company.