Villa Pergola
Mid Duty · Motorized Louvered
Structure
10yr
Electrical
2yr
Rotating mechanism
10yr
Limited Warranty
Built outdoors. Backed in writing.
Every BON Pergola is engineered for decades of use — sturdy aluminum frames, weather-sealed motors, and powder-coated finishes tested against sun, storm, and time. Our limited warranty puts that promise in print.
Coverage by Model
Different builds. Different warranties.
Each BON Pergola line carries its own coverage based on materials and engineering. Confirm your model on your invoice or product page.
Villa Pergola 2
Mid–Heavy Duty · Motorized Louvered
Structure
10yr
Electrical
2yr
Rotating mechanism
10yr
Weatherproof Pergola
Heavy Duty · All-Season · Motorized Louvered
Structure
15yr
Electrical
5yr
Rotating mechanism
15yr
Grand Retractable Pergola
Heavy Duty · Retractable Louvered
Structure
15yr
Electrical
5yr
Retractable mechanism
5yr
Coverage applies to the original purchaser, residential applications, and products under normal & proper care. Commercial use coverage available — contact us for terms.
The Fine Line
What's covered — and what isn't.
Clear, plain-language terms so there's no surprise when you reach out. Read your full warranty document delivered with each unit for the binding details.
Covered
— Manufacturer Defects- Structural defects in frame, posts, and beams
- Defective motors, drives, and control units
- Electrical components
- Powder coating quality
- Defective fasteners, brackets, and hardware shipped with the kit
- Manufacturing flaws in the motorized louver mechanism
- Manufacturing flaws in the retractable louver mechanism
Not Covered
— Exclusions- Normal wear and tear over time
- Damage from misuse, abuse, or vandalism
- Unauthorized modifications, including non-BON parts or accessories
- Improper installation, reinstallation, or incorrect measurements
- Damage from incorrect electrical voltage or improper wiring
- Abnormal conditions — extreme pressure, temperature, or salt exposure
- Labor costs for disassembly, reinstallation, or service calls
- Damage from failure to follow care & maintenance instructions
Important: The warranty applies to the original purchaser only and is non-transferable. Coverage is void if the product is not installed and maintained according to BON Pergola's published instructions. Acts of nature — including hurricanes, tornadoes, hail, lightning, fire, and flood — are excluded. Any approved warranty replacement covers parts only; freight and labor are the responsibility of the owner unless otherwise stated.
Filing a Claim
Four steps. Real people.
If something isn't right, we'll move quickly. Most claims are evaluated within 7 business days.
01
Gather Your Info
Order number, invoice date, model name, and a clear description of the issue.
02
Document the Issue
Send 3–6 photos and a short video if applicable. Include wide shots and close-ups.
04
We Resolve It
Approved claims ship replacement parts at no charge to the original delivery region.
Common Questions
Warranty FAQ
When does my warranty start?
Your coverage begins on the original invoice date — no registration is required for original purchasers, but we recommend keeping your invoice and order confirmation accessible.
Is the warranty transferable if I sell my home?
The limited warranty applies to the original purchaser only and does not transfer with property sale. If you're a new owner, our team can still provide service and replacement parts at standard rates.
Does the warranty cover commercial installations?
Standard coverage applies to residential use. Commercial warranties are available and may differ in duration. Contact our team before purchase for written commercial terms.
What about storms, hail, or hurricanes?
Acts of nature are excluded from the limited warranty. Our Weatherproof Pergola is engineered to demanding wind and snow load specifications, but no outdoor structure is fully storm-proof. Check your homeowners insurance for storm-related coverage.
Will you cover labor costs for replacement?
No. Approved claims include replacement parts shipped to the original delivery region. Disassembly, reinstallation, and service-call labor are the owner's responsibility unless otherwise agreed in writing.
Does running the pergola at the wrong voltage void coverage?
Yes. Damage caused by incorrect electrical voltage, improper wiring, or non-compliant power sources voids the electrical portion of the warranty. Always confirm your home circuit matches your unit's specifications.
What maintenance keeps my warranty valid?
Periodic cleaning of louvers and rails, clearing debris from drains and tracks, lubricating moving parts as outlined in the owner's manual, and seasonal inspection. Keep a simple log — it helps if a claim ever needs evaluation.
Questions before you buy?
Our team can walk you through coverage on any model and provide written warranty terms before purchase.