Shipping / Delivery

We usually ship your pergola out within 3-5 days. You should receive your pergola within 5-10 days from your purchase. For example: If you are in California, you should receive it in 5-8 days. If you are in Florida, you should receive it in about 8-14 days. (If we are out of stock, we will list our delivery time on the product.)

Your pergola will be delivered with 4-8 boxes on a pallet. (if you need a white glove service to unload, please select under shipping during check out.)

Once the pergola is near you, our partner LTL company will contact you to arrange a delivery appointment and deliver with one driver to the address you provided.

＊Please note, we recommend at least two people for unloading. (You can also order the white glove service if you need additional help) More detail follows:

Villa Pergola: Our Villa pergola comes on a long pallet with straps and wraps around it. You will simply have the trucker cut the straps and wraps on the pallet, so you or your contractors can unload them box by box. You can either unload with the driver ( with some tips ) or have your contractors or friends helping you.

Weatherproof Pergola: Contractors/Installer unloading recommended. Our Weatherproof pergola comes in a wooden crate, so once it arrive, pry open the crate and move them piece by piece into where you are going to install your pergola.

Please be sure to help the driver or have your contractor unload your order.

If a pergola is out of stock, we will list the back in stock time on the product itself. Usually it should be max of 2 months.